Verizon DSL speed upgrade

Posted by Scott Laird Wed, 27 Jul 2005 04:07:57 GMT

I was complaining to someone yesterday about my DSL bill, since I’m paying $80/month for 1.5/384 service. Out of curiosity, I took a look on Verizon’s business DSL website and noticed that they don’t sell 1.5/384 in my area anymore; the default is now 3.0/768 for the same price as before. So I called them up this morning and they’re doubling my line speed for free. It’ll take a day or two before it takes effect, but in a day or two I’ll either be:

  1. Happy with my new, fast service.
  2. Yelling at Verizon for completely screwing up my upgrade and knocking me off the net.

Anyone want to take bets on which one it’ll be?

Update: Well, I got my answer. I found this in the logs this morning:

Jul 27 00:22:35 guam kernel: wanpipe1: ADSL starting training 0x2 ...
Jul 27 00:22:35 guam kernel: wanpipe1: GP_LINK_DOWN, Training State
Jul 27 00:22:51 guam kernel: wanpipe1: Cell Delination successful
Jul 27 00:22:51 guam kernel: wanpipe1: GP_LINK_UP, State Trained
Jul 27 00:22:51 guam kernel: wanpipe1: ADSL Link connected (Down 3360 kbps, Up 704 kbps)
Jul 27 00:22:59 guam kernel: wanpipe1: Link connected!

There was also a “congratulations on your upgrade” email in my inbox. So it looks like the speed upgrade went through without a hitch. I have to say, this is the first really nice experience I’ve had with Verizon DSL in years. I’m feeling a lot better about them then I used to–six months ago I was getting 768/128, now I’m getting 3.0/768 for the same price. I’m not feeling ripped-off any more.

A quick download test verifies that the speed really is faster–I’m getting 298 KB/sec from ftp-mirror.internap.com. Smokeping shows that my link’s lower-bound latency dropped overnight, and this morning’s latency graph is much less noisy then it was yesterday. Both of those are good for VoIP.

Update: I did a quick comparison with my old speeds. I was getting 1792/442, now I’m getting 3360/704. That’s an 88% increase in downloads and a 59% increase in uploads. Not quite the 2x boost that you’d expect, but still quite nice.

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Comments

  1. richard.icedin@verizon.net said 4 months later:

    I am expirincing numerous problems with my dsl connection and software for my connection. I have upgraded my operating system from win98/ME to win/xp and I need software from verizon to assist me with my connections. Thank you.

  2. Angela Bell said 4 months later:

    im wondering where the speed upgrade is,ive upgraded my computer to one of the best systems you can get only to be dissaponted by the supposidly upgrade ,im payin $35.00 a month an see no difference from when i first got it,im ready to go to cable my neighbor downloads twice as fast as me an pays less

  3. Norman said 4 months later:

    I am provisioned for1.5mbs and the average is about 820kbps, at the moment it is running under 300kbps. This has been an ongoing saga since July this year. Numerous calls to tech support have NOT gained any improvement whatsoever. For 2006 I am going to treat myself to Comcast cable and have at least 4.0mbs or more, it IS worth the extra money, Verizon in this area of Massachusetts is apparently very poor or oversold.

  4. Alan said 6 months later:

    You need to try Verizon’s EvDO if it’s available in your area…

  5. Jack said 6 months later:

    It’s been horrible since I installed it in September 2005. Many calls to Verizon tech services to no avail. However, they have credited my account several times…but I just want service not credit. The technician is back onsite again today. Let’s see if this guy can fix it….I think it’s over sold, and also, of poor quality.

  6. Jack said 6 months later:

    ou,

    ch

  7. Ann said about 1 year later:

    I have recently been getting and Update Notice. It reads

    Welcome to Verizon online updates.

    To see a list of already installed updates click and show products.(I click and it doesn’t respond)

    It then comes up with an error message that reads: Login failed. You are connected to the internet, However, Verizon server cannot be reached at this time. Verizon error: OXC209EE2

    It also wants my User name and Password.

    Is this a virus or malware? I am very uncomfortable giving my information to this. But it came up on my husband and he put our info in.

    this screen keeps popping up for updating. Very annoying.

  8. Fern said about 1 year later:

    Hhmmmph!

    I also was getitng a 768 Kb/sec speed for the 3.0 speed price. Trouble is, when I called for an upgrade- they told me I already have 3.0 in the sales dept. The tech suppport said no, it’s 768. I have been overpaying for 36 months. They owe me $$720, and I plan on collecting. Verizon has THE worst reputation for overcharging etc. Every month I have to call about just maybve a dollar or two that was a mistake. Think of the millions they get from that!

  9. brad said about 1 year later:

    well i have verizon and im getting 768k/128k for only $15 dollars a month which is better than ur speed for $80 a month

  10. cassie said about 1 year later:

    i am getting the annoying verizon message to about updating but it wont allow me to login..its driving me nuts

  11. ke vin said about 1 year later:

    i also have verizon 768k/128k for $15/month; you were getting overcharged big time.

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