My driver’s license expired a few days ago and I’ve been meaning to go in and get it renewed, but I was dreading the experience. The last time I had to renew, I had to take time off from work so I could sit for an hour in a hot DMV building full of crabby people. I had no desire to repeat that.

I bit the bullet today and walked over to the downtown Seattle licensing office at 3rd and Union. I was expecting a wait, but the room was almost completely empty, so I was back out the door with a new license in under 5 minutes. The whole process, including the walk from my office and back again took me under 10 minutes.

I’m having a run of good customer service experiences today. First my DSL got a free speed upgrade and now my driver’s license. I don’t really know how to top that.